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Lesson 4: Improvise (Be Humble)

By on Jan 18, 2015 in Improvise (Be Humble), Lessons | 0 comments

Humility comes in many forms and flavors. Sometimes, it comes in the form of a charismatic Fortune 500 businessman eating a hard-boiled egg with a spoon.   John Carrington* met me at a small Manhattan café to discuss business, or at least so I thought. After a storied career in finance, a 55-year marriage and a meteoric ascension from small beginnings in Astoria to international corporate fame, he was now the Chairman of numerous high-profile boards with generous budgets and global reach. He had what’s called “wasta” in Arabic: influence, clout, pull, power, swag with a capital “S.” He was the kind of guy who walked into a room and pulled the room’s energy his way. First, he was 6’4” with military posture and big mits. A handshake from John typically involved him leaning down, smiling, and offering the recipient a somewhat inflated version of 5 fingers and a soft palm (his mits, in part, made him a high school basketball standout). Second, his intense sky-blue eyes twinkled when he smiled (nothing to do with cataract surgery, mind you) and locked on their target like lasers. If you weren’t careful, and didn’t peer past his stylish spectacles (or better yet, catch him in profile view), you might miss the fact that John was actually studying whatever he was looking at; his gaze, unwavering and his silent analysis, comprehensive. Third, he smiled and/or chuckled almost continuously. Continuously!   ‘But,’ I thought… ‘Rich people laugh all the time.’ My litmus test for why they are laughing is whether or not the smile includes or does not include the eyes (eyes included = safe; eyes not included = disconcerting). At times it seems condescending/bullying (“I could buy you, everything in this room, this building and even this block…! This amuses me…! Mmwahahahaha…!”), at others, nervous (“OMG, what if I’m not as perfect as my hair/nails/jewels/suits/shoes/cars/houses suggest – and worse, people find out?!?! Ha. Ha. Ha?”), and at others, social but false (“I’m pretty sure I’m supposed to laugh along with everyone now so I’m, um, laughing… chuckle, chuckle… And throwing my head back for effect… chuckle, chuckle…”). But John’s laugh started and ended with his eyes. It was as though joy – the unshakable kind, had taken up residence in his face and the laugh lines flanking his intense blue eyes were it’s badges of honor.   We sat down to talk about a business proposition. So naturally, after “hello, it’s great to see you John, oh, and thank you for coming on a Tuesday…” I hastily opened my laptop and offered to show him my presentation. He stopped me. No. He was sure it was excellent. But he’d rather we just get to know each other. I blinked rapidly (confused, mildly flustered), cleared my throat (composing myself), swallowed (submitting to the request), sat back in my chair and put my laptop away (proposition accepted). Ok. We’d “get to know each other.” Hm… This might be nice.   He opened with how he met his wife (in high school, on a subway car, and the rest was a beautiful 55-year history), he remembered the searing pain of having lost an adult child to a rare disease (tears still well up), he confided that when he met me, something about me made him think we shared the same faith (we did), and he described the various charitable boards he chairs. And so it went. We talked not about what we would do but who we were and how we’d become that way – our life journeys. I used my ears and eyes in the proportion they were given me (listened > spoke) and all the while, I knew I wanted to be around this giving spirit, this battle-tested (and scarred) vessel of gratitude for as long as I could – that day and long into the future.       Then our food came. He ordered a hard-boiled egg and oatmeal, I opted for Nutella hot chocolate and a sandwich. He was in the middle of telling me his keys to success…       Respect everyone (title or no title) Integrity at all costs People respond to your energy, not your accolades Take risks   …when suddenly, he realized he had no knife. The server had given him a spoon (for the oatmeal) but no knife (for the egg). I frequented this little café almost daily for the better part of a year so I was used to hiccups (no fork, no napkin, no sugar, no pepper) so I said I knew where to grab a knife. I started to get up. He immediately chuckled and gestured for me to sit down, “oh, no, no, no,” he said, grabbing the spoon, “I’ll improvise,” and he hurriedly went back to his sermon…   Answer directly to the boss Help as many people as you can Build a home to “come home” to   And so it went. He preached about life and success, his journey and lessons learned while cracking the egg-shell with the back of his spoon, “cutting” it up with the front and eating his oatmeal with the same spoon. All in one fell swoop. I smiled. Improvise.     In that moment, he taught me much more than how to creatively eat an egg when the implements you are used to are not available. His reaction in that moment spoke volumes about who...